Issuing a license

Issuing a license is how you give one of your customers a working AI Admin Panel. You do it yourself, from the Licenses page in Partner Center — no need to ask us and wait. When you issue, we mint a real license key and show it to you once.

Before you start

You need two things in place:

1. A customer to attach the license to. You create and manage these yourself on the Customers page. If the customer doesn't exist yet, add them there first.
2. An active contract. A contract is the commercial deal we've agreed with you — your pricing model (metered, flat, prepaid pack, …). We set these up; you'll see them read-only on the Contracts page. If your contract list is empty, contact us to get one set up — you can't issue against nothing.

Who can issue

If you don't see the Issue license button, your role doesn't allow issuing — ask an owner in your organization.

Steps

1. Go to Licenses in the sidebar.
2. Click Issue license (top right of the table).
3. Fill in the form:
   • Customer — which of your customers this license is for.
   • Contract — the commercial terms it's billed under. Only your active contracts appear.
   • Edition — the product edition (e.g. Power User, Web Host). The edition must be offered under the chosen contract; if it isn't, you'll get an "edition not available" message — pick a different edition or contract.
   • External billing reference (optional) — your own invoice or order number, carried through onto the statement line so you can reconcile later.
4. Click Save.

The license key is shown once

When the license is minted, its full key is displayed a single time in a pop-up, with a Copy button. Copy it and hand it to your customer (or paste it into their panel) right away — Partner Center stores a masked version and offers no full-key retrieval through its portal or API. If you lose it before it's activated, terminate the license and issue a new one.

Once activated on the customer's server, the panel validates the key directly against our license service — Partner Center is never in that path, so a Partner Center portal outage alone is not a license-service outage. License validation and offline-cache behavior still apply.

After issuing

• The new license appears on the Licenses page as active (or trial for a trial contract), where you can later suspend, resume, terminate, or change its edition.
• It starts accruing on your statement according to its contract's model.
• To automate issuance at scale (marketplace / auto-provisioning), use the Partner API instead — same capability, driven by an API token.

Troubleshooting